Sorry to hear you have a complaint about our Partner payment service provider, Modulr Finance Ltd. Once you have provided us with your complaint, we will send the details to Modulr directly, escalating your complaint to the Complaint Handling Manager. You will then receive an acknowledgement email within two business days setting out the complaints procedure.

To complain about Modulr Finance, contact Orca Support by emailing [email protected] and insert ‘Modulr Complaint’ into the subject line in order to escalate your complaint.






If you have any further questions about Orca, please contact us by email using [email protected] or call us on 0131 5107376.

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